Privacy Policy
This page explains what Pitti Palace Tickets collects, what we do not collect, and what happens when you leave our site for a booking partner. We keep this simple because we do not run the attraction or take your payment. We only handle a small amount of site data and email contact.
Last updated · September 2026
Pitti Palace Tickets is an independent guide to Pitti Palace in Florence. We are not the official palace site, and we do not sell tickets ourselves. If you book through an outbound link, the booking platform handles that purchase under its own privacy policy and terms.
What we collect
We collect very little data. Most visitors browse without giving us personal details. The main time you contact us is by email.
- If you email info@pitti-palacetickets.com, we receive the address you used and the message content.
- If you click a booking link to GetYourGuide, a partner tracking code may be passed with the visit.
- We may receive basic analytics data about page visits, device type, referrer, and similar site use data, if analytics are enabled.
What we do not collect
We do not take card details, passenger names, booking contents, or ticket delivery details. We do not process the booking itself. Once you leave our site for a partner page, that partner controls the checkout and the data you give them.
Cookies and similar storage
Our site may use cookies or similar storage for basic analytics and link tracking. This helps us understand which pages people read and whether outbound links are used. You can block or delete cookies in your browser settings. If you do, some measurement may be less accurate.
How we use your data
We use email messages to reply, keep a record of the conversation, and handle follow-up questions. We use analytics data, where present, to understand site traffic and improve page layout and content.
- We do not use your data to make booking decisions.
- We do not sell your personal data.
- We do not use email contact for marketing unless you ask us to keep in touch.
Outbound booking links
Some pages link to GetYourGuide. When you click one of those links, the partner may receive our affiliate ID and your click details so they can track the referral. From that point, the partner controls the booking experience and its own data use. Please read the partner’s privacy policy before you complete any purchase.
How long we keep emails
We keep email messages only for as long as needed to answer your question, keep basic records, and deal with follow-up or legal obligations. If a message is no longer needed, we delete it or let it expire through normal mailbox retention.
Your rights
If you are in the UK or EEA, you may have rights to access, correct, delete, restrict, or object to the use of your personal data. You may also have the right to withdraw consent where consent is the legal basis. Exact rights depend on where you live and which law applies to your case.
- You can ask what data we hold about you.
- You can ask us to fix an error in your email details.
- You can ask us to delete an email thread, where we are allowed to do so.
- You can object to processing based on our legitimate interests.
Third-party policies
This page is for transparency on our site only. It does not replace the booking partner’s own privacy policy or terms, which govern any purchase, payment, booking change, or refund handled on their platform. If you are comparing ticket options, remember that the seller is the platform you book through, not us.
Changes to this page
We may update this policy when our site setup changes or when the law changes. If we make a material change, we will revise the date above. Please check this page again if you return later.
Getting in touch
If you have a privacy question about this site, email info@pitti-palacetickets.com. Please include enough detail for us to find the message or page you mean.